The Kendall Way

Creating remarkable moments is our best source of future business.

Remarkable moments aren’t always monetary.

We should ask ourselves every day, “How can I create a remarkable experience for my fellow co-workers and customers today?”

Be Passionate – Take pride in your efforts. Come to work every day with a desire to better yourself, the company and the customer experience. We should all be passionate about the purpose of the company.

Be Driven – Set personal goals. Set professional goals. Write down your goals and work towards those goals daily. World Class is 5% idea, 95% execution.

Be Open – To change, to improvement, to suggestions. Communication is key. Be open to sharing your ideas, be receptive to others ideas.

Communication should be open and honest so that our statements and conversations reflect Kendall’s Core Values.

Be Humble – Leave your ego at the door. We must remind ourselves that we don’t know everything, we are not perfect, but will always try and improve, learn and better ourselves, team and company. Humility helps build relationships and stronger bonds between you, coworkers and customers. Those individuals who can blend personal humility with an intense professional will, achieve greater levels of success and happiness in their personal and professional lives compared to those who have one or the other or neither.

Appreciation takes bravery and resolve. It’s the road less traveled, and not all people choose to take it. When you choose thoughts of valuing and appreciation as your primary state, you are taking the high road. You are saying no to blame, to bitterness, and revenge.

To be a sustainable business, a company must be profitable. To be a best in town business, a good steward in the community and offer a world class experience for its employees and customers they must have capital and resources. Businesses that are profitable can afford to provide better service, better facilities and take better care of their employees and customers. They also provide great service through good times and bad.

To be a sustainable business, a company must grow and adapt. Consumer behavior, technology and society are continually changing and if a business doesn’t grow and adapt it will become mediocre and eventually die. To succeed in our ever-changing environment, we must… Be Remarkable, Embrace and Drive Positive Change, Be Creative, Passionate and Driven, Be Honest and Open, Take Ownership and Be Humble, Appreciate Our Customers and Fellow Employees, Take Care of Our Community and come to work every day focused on fulfilling our common purpose.