The Kendall Way

Every interaction is an opportunity to create a WOW moment that is worth a positive REMARK from a customer or employee to their family, a friend, or coworker.Creating remarkable moments is our best source of future business.

Remarkable moments aren’t always monetary.

We should ask ourselves every day, “How can I create a remarkable experience for my fellow co-workers and customers today?”

In a fast paced, ever-changing business environment, mediocrity will inevitably fail. It is up to everyone in the organization to embrace and drive positive change. Everyone in an organization is expected to lead. Not just managers or executives. Positive change comes from the grass roots level. New and positive change comes from the front-line people. You!

Be Creative – Do more with less. Use creative thinking to address a customer’s concerns. Bring new ideas to the table that benefit the customer, employee and Kendall. Don’t be afraid to step out of your comfort zone and be creative.Be Passionate – Take pride in your efforts. Come to work every day with a desire to better yourself, the company and the customer experience. We should all be passionate about the purpose of the company.

Be Driven – Set personal goals. Set professional goals. Write down your goals and work towards those goals daily. World Class is 5% idea, 95% execution.

Be Honest –At Kendall we pride ourselves on doing what’s right. We are upfront, honest and transparent with our words and actions. We stay true to our high regard for ethical practices because we know it’s the right thing to do and it does not compromise future business.Be Open – To change, to improvement, to suggestions. Communication is key. Be open to sharing your ideas, be receptive to others ideas.

Communication should be open and honest so that our statements and conversations reflect Kendall’s Core Values.

Take Ownership– Accept complete responsibility for yourself and everything that happens to you. Don’t criticize, don’t make excuses or blame others for anything. Focus on resolution rather than blame. Keep your focus and your energy on solutions, improvement and the future. When you blame others, you give up your power to change.Be Humble – Leave your ego at the door. We must remind ourselves that we don’t know everything, we are not perfect, but will always try and improve, learn and better ourselves, team and company. Humility helps build relationships and stronger bonds between you, coworkers and customers. Those individuals who can blend personal humility with an intense professional will, achieve greater levels of success and happiness in their personal and professional lives compared to those who have one or the other or neither.

We all have choices, and these choices dictate how we feel and act. Appreciation has no downside! It alters how you perceive and interpret what happens to you. It changes how you respond to situations and events, which in turn changes how employees and customers respond to you.Appreciation takes bravery and resolve. It’s the road less traveled, and not all people choose to take it. When you choose thoughts of valuing and appreciation as your primary state, you are taking the high road. You are saying no to blame, to bitterness, and revenge.

Not only do we strive to better our communities by providing unrivalled customer service, but we also strive to be good stewards of the communities we serve through our Kendall Cares program. We pride ourselves in not just donating funds to local nonprofits, but standing behind the causes we support with an active involvement from our employees. Giving back is not just what we do, it is who we are.

A sustainable business is an enterprise that is built to last. It has a positive impact on the local community and economy in which it serves. Sustainable businesses offer convenience, service and support for residents in their area. These businesses not only employ community members, they support the community with taxes, charitable giving and more.To be a sustainable business, a company must be profitable. To be a best in town business, a good steward in the community and offer a world class experience for its employees and customers they must have capital and resources. Businesses that are profitable can afford to provide better service, better facilities and take better care of their employees and customers. They also provide great service through good times and bad.

To be a sustainable business, a company must grow and adapt. Consumer behavior, technology and society are continually changing and if a business doesn’t grow and adapt it will become mediocre and eventually die. To succeed in our ever-changing environment, we must… Be Remarkable, Embrace and Drive Positive Change, Be Creative, Passionate and Driven, Be Honest and Open, Take Ownership and Be Humble, Appreciate Our Customers and Fellow Employees, Take Care of Our Community and come to work every day focused on fulfilling our common purpose.